Business Services

Knowledge Management Specialist

Knowledge Management Specialist


Purpose of the role


The successful candidate will be a key individual within Arthur Cox’s Knowledge, Learning & Development Department. This Department is a group of experienced professionals who develop the knowledge resources for fee earners in Arthur Cox and support their professional development. The successful candidate will have a particular focus on developing the firm’s knowledge management strategy and the development of firm-wide knowledge systems solutions.


This is a full-time role, reporting to the Head of L&D, who is a partner. The successful candidate will work closely with the L&D team, and with all departments across the firm.


Key Responsibilities include:


  • Developing the firm’s knowledge management strategy and implementation plan
  • Identifying requirements for the firm’s knowledge systems, developing and maintaining the firm’s knowledge systems, including selection and integration of technology solutions
  • Developing innovative solutions for know-how creation, capture, storage and retrieval
  • Promoting and embedding process improvement across departments through know-how solutions
  • Continuing the development of a knowledge sharing culture across all departments
  • Working closely with departments across the firm to identify knowledge needs, initiatives and the introduction of innovative knowledge-based solutions
  • Developing on-line learning resources to support relevant face-to-face training
  • Maintaining and developing reporting metrics for KM at practice group and department level. Reporting on a monthly, quarterly and annual basis


Skills, experience and attributes required of the ideal candidate


  • Experience at a senior level in a law firm or professional services firm, of which at least five years should be in a knowledge management or knowledge-based role
  • Strong academic background
  • Demonstrated literacy in current knowledge systems (including Sharepoint, Solcara, iManage and on-line learning environments)
  • Demonstrated interest in and knowledge of emerging technologies supporting the practice of law
  • Demonstrated interest in professional development of lawyers
  • Excellent written and communications skills
  • Excellent project management, process improvement, organisation and delivery skills
  • Ability to persuade and influence senior individuals
  • Excellent attention to detail
  • Ability to work in a fast paced, demanding environment
  • Demonstrated flexibility and ability to work on own initiative and within a team
  • L&D or knowledge management qualification, or membership of relevant organisation


Key internal relationships


  • L&D team
  • Partners
  • IT team


Please apply with a CV to


Arthur Cox is an equal opportunities employer