Business Services

Data Steward

Data Steward – Business Development & Marketing

 

Role Summary:  The Data Steward role is pivotal to the firm’s CRM system. He/she is responsible for championing and monitoring data quality and all related processes. Confidence in data quality is key to facilitating continued use of CRM, and the Data Steward role is critical in maintaining this confidence. The Data Steward is lead user for all system features, configuration, reporting and system security. The role is a key support to other users, particularly in terms of reporting and identifying where new, efficient ways of capturing and reporting on data are required for the ongoing improvement of interface with clients and prospects.

 

Reporting Into:  Marketing Manager – Events, CRM and Travel Programme

 

Key Areas of Responsibility

 

1. Data Quality

 

  • Devises standard protocol for all data additions & edits
  • Supervises completeness & integrity of all new and existing data
  • Checks all new clients at requisition for mandatory fields
  • Ensures PMS client data is correctly mapped
  • Monitors data change management inbox
  • Monitors weekly unresolved & private contacts not yet added to IA
  • Manages all tickets produced by users and the system
  • Devises and executes data clean-up plans as required
  • Monitors use of contact types and updates as required
  • Monitors external sources and updates contacts
  • Action bad data/bouncebacks following all e-campaigns
  • Updates company profiles for all companies

 

2. On-boarding and Training

 

  • Acts as system feature super user
  • Manages the on-boarding of all new users to the system
  • Required to input into training material production
  • Supports creation of training programmes
  • Identifies and resolves any end user training deficits
  • Delivers training on Web and Windows modules
  • Provides one to one & user group training when required
  • Ensures super user groups are continually upskilled

 

3. Reporting

 

  • Acts as overall reporting super user
  • Monitors issues and user engagement and escalates as needed
  • Edits reports out of the box to devise firm reporting suite
  • Manages the reporting suite and deliver reports per schedule
  • Creates new reports when required
  • Manages access to reporting (security & visibility)

 

4. Business Development and Marketing

 

  • Supports BD & Marketing as super user for Marketing Lists
  • Devises contact types and assigns contacts as appropriate
  • Sets central reminders for follow ups when appropriate
  • Maintain Windows folders and archive folders as required
  • Ensures all referrals are tracked
  • Ensures all new matter activities tagged to contacts

 

5. Technical

 

  • Ensures effective process integration (expense claims)
  • Administer system access levels and security groups
  • Manages system configuration and field changes
  • Updates system to meet new business requirements
  • Coordinate testing of new features as required
  • Lead tester for all patch and upgrade features
  • Monitors effective integration with expense approvals process
  • Monitors effective integration with email marketing system

 

Skills and Experience

 

  • 2+ years’ relevant experience
  • A 3rd Level Qualification
  • Strong IT & Communication skills
  • Ability to work under pressure and multi-task
  • Accuracy with good attention to detail, excellent organisation and time management skills with the ability to manage own workload and work independently

 

Please email your CV to careers@arthurcox.com*

 

Arthur Cox is an equal opportunities employer

 

*Please note that applications and any related documents, including interview notes where applicable will be kept for a period up to 24 months before being permanently deleted.  If you require your details to be removed from our files after 13 months, please let us know by emailing us at the above address.